Frequently Asked Questions
Below are some of the most commonly asked questions.
If you need further assistance, please call complete our online Contact
Request form.
Question: How can I uninstall the software?
Answer: To uninstall the software simply use the "Add or Remove" programs found in your control panel of windows.
Question: How can I install your software once I've downloaded it to my hard drive?
Answer: If you have installed an older version of this software, before starting the installation make sure, that the Paw Planner is not started. Run the installation of the new version and follow the instructions.
Question: How can I update Paw Planner to the latest version?
Answer: If you wish to keep your data from the older version then do not uninstall the older version. In fact install the newer version over the older version (i.e. install in the same folder as the old installation). With this your software is automatically updated whereas your data is intact. It is always wise to make a backup (using Paw Planner's backup utility) before upgrading.
Question: If I upgrade the computer or reinstall Windows, will it be necessary to register once again?
Answer: No, simply enter your product key and email again and nothing more.
Question: I lost my product key number. What should I do?
Answer: If you have purchased Paw Planner and for some reason your product key won't work or has been lost, please send a message to our support service (). Be sure to include the email address used at time of purchase. You will receive your product key by email to the email address on file free of charge as soon as we verify your purchase data.
Question: I found a problem in the software, how should I report it?
Answer: Please use our online support form to report any problems you experience with our software.
Question: I have downloaded the software, how do I get a product key?
Answer: You will need to purchase the software for activation. Upon the completion of the checkout process you will receive your product key to the email address used at time of purchase.
Question: How soon will I receive my software order?
Answer: All orders are shipped electronically. You will receive an email upon completion of the payment process that will include your download link and product key. Be sure to check your email or your "junk" email. If you do not receive your product key please contact us.
Question: What operating system is needed to run Paw Planner?
Answer: At this time Paw Planner only functions in 
Microsoft Windows environment.
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